Sooooooo… Linden Lab wants to know how good my customer service experience has been once again. (=_=)
Well, let’s say it wasn’t even good enough to be called bad. But, I didn’t get a lot of space to say why or how. So, here I go! =^-^=
You recently contacted support – we’d love to know what you think. Are we…
Of the past few tickets I’ve turned in, two were for region restarts due to ghosted prims and one was to a damaged build from the megaprim dump event. The only one I got a response for was the megaprim dump and only to tell me that a rollback can’t be done. I’m sure I had to close one of the tickets on my own with no response at all.
Did we solve your problem?
That did you think of the resolution provided?
How satisfied are you with the way our Representative handled your query?
If I didn’t get a generic copy-paste response that only loosely connected with my request, I got no response at all.
Did we respond to your query in a prompt manner?
What do you consider prompt?
Within 24 hours.
What can we do to make things better?
Educate your support staff to the operations on the grid beyond a few arbitrary functions and textbook responses. Many responses are so canned that I often doubt a human is involved on your end at all. In addition, even after I’ve described my situation completely enough to indicate that I’m quite knowledgeable, I still get the first-in-line generic response given to even the most clueless request. Therefore, I’m convinced that many tickets are only checked for keywords and are not read at all.
Each entry box had a character limit of 255. Sorry, but, I wanted to say more than “It’s fine” or “It sucks”. Wanna tell me that you care what I think? Gimmee space to put my thoughts in order. (=_=)
Are you reading Roddie? (=_=)