Sooooooo…\u00a0 Linden Lab wants to know how good my customer service experience has been once again.\u00a0 (=_=)<\/p>\n
Well,\u00a0 let’s say it wasn’t even good enough to be called bad.\u00a0 But, I didn’t get a lot of space to say why or how.\u00a0 So, here I go! =^-^=<\/p>\n
You recently contacted support – we’d love to know what you think. Are we… What happened?<\/strong> Did we solve your problem? That did you think of the resolution provided? How satisfied are you with the way our Representative handled your query? What happened? Did we respond to your query in a prompt manner? What do you consider prompt? What can we do to make things better? Each entry box had a character limit of 255.\u00a0 Sorry, but, I wanted to say more than “It’s fine” or “It sucks”.\u00a0 Wanna tell me that you care what I think?\u00a0 Gimmee space to put my thoughts in order. (=_=)<\/p>\n Are you reading Roddie? (=_=)<\/p>\n","protected":false},"excerpt":{"rendered":" Sooooooo…\u00a0 Linden Lab wants to know how good my customer service experience has been once again.\u00a0 (=_=) Well,\u00a0 let’s say it wasn’t even good enough to be called bad.\u00a0 But, I didn’t get a lot of space to say why … Continue reading
\n<\/strong>Disappointing<\/p>\n
\nOf the past few tickets I’ve turned in, two were for region restarts due to ghosted prims and one was to a damaged build from the megaprim dump event.\u00a0 The only one I got a response for was the megaprim dump and only to tell me that a rollback can’t be done.\u00a0 I’m sure I had to close one of the tickets on my own with no response at all.<\/p>\n
\n<\/strong>No<\/p>\n
\n<\/strong>Disappointing<\/p>\n
\n<\/strong>Disappointing<\/p>\n
\n<\/strong>If I didn’t get a generic copy-paste response that only loosely connected with my request, I got no response at all.<\/p>\n
\n<\/strong>No<\/p>\n
\n<\/strong>Within 24 hours.<\/p>\n
\n<\/strong>Educate your support staff to the operations on the grid beyond a few arbitrary functions and textbook responses.\u00a0 Many responses are so canned that I often doubt a human is involved on your end at all.\u00a0 In addition, even after I’ve described my situation completely enough to indicate that I’m quite knowledgeable, I still get the first-in-line generic response given to even the most clueless request.\u00a0 Therefore, I’m convinced that many tickets are only checked for keywords and are not read at all.<\/p>\n